Duration of Appointment
Our house calls last on average 45 minutes. This allows us to provide quality care for your Pet and have ample time to address your concerns. Multiple Pet Households, Puppy or Kitten, Senior and Sick Pet exams may take longer.
At Animalis we are proud to be punctual, however, our arrival time may vary depending upon traffic and the nature of the prior appointment. Please allow us up to a 30 minute variance in your scheduled appointment time. We will phone you if we finish early or are running late.
Our Veterinary Health Care Team wants to be available for the needs
of all our Clients. As our House Call visits are generally scheduled far in advance, a reminder will be sent 48 hours before the appointment, using whatever contact method is elected. It is the Client's responsibility to keep our records updated with current contact information. By giving last minute notice or no notice at all, another
Pet is prevented from being seen. In order to serve our Clients and Patients better, we have instituted a Cancellation Policy:
“If you cannot make your appointment, please contact us 24 hours in advance to cancel. Same day cancellations will be charged a fee of $50.″
Whenever the National Weather Service issues a WARNING for Montgomery County, MD, or any other County we are servicing at the time, we at Animalis reserve the right to cancel or postpone any appointments on grounds of Safety First.
We will make all attempts to contact you and rearrange the appointment.
Also, please read our Policies regarding:
Scheduling an Appointment
Animalis operates by appointment only!
We structure our entire appointment schedule and staffing around being available to You and your Pet(s), allowing ample time for each house call visit. You may Phone or E-mail us requesting an appointment and/or an estimate.
Calling to schedule an appointment is the easiest and fastest way to contact us! If we do not answer the phone immediately,
we may be busy with another client or in transit. Please, leave a message if you reach our voicemail. We will contact you within 24-48 hours.
Same Day or Next Day Appointments
Most house calls are scheduled one to two weeks in advance, but you may inquire about scheduling a same day or next day appointment. If we are able to oblige, there is an additional fee for this service.
We Do Not Provide Emergency Services. If your Pet is seriously ill or if you believe it needs urgent care, please take it immediately to the nearest veterinary hospital or emergency clinic.